sported. aim to be efficient , polite and
supportive in everything we do. If you think we have treated you
unfairly, made mistakes or given you the wrong advice we have a
complaints procedure.
You may be disappointed if we turn down your application but you
cannot use the complaints procedure to appeal against our decision
if we have followed our process correctly.
Making a complaint will
not affect your chances of getting a grant and it will not affect
the level of service you receive.
If your enquiry is made under the Freedom of Information Act
2000 or it is appropriate to deal with the enquiry in accordance
with that Act, sported. will endeavour to
acknowledge receipt of the enquiry with 5 working days and respond
with the prescribed period of 20 working days.
If you however are not satisfied with the way an enquiry has
been handled or you feel that we have treated you unfairly, made
mistakes or given the wrong advice and you wish to make a complaint
then please follow the process outlined below:
Send your complaint via Letter or Email to:
sported.
20 St James's Street
London
SW1A 1ES
info@sported.org.uk
We will then endeavour to acknowledge receipt of the enquiry
with 5 working days and respond with the prescribed period of 20
working days.